Health Services Research

Long-term care training is crucial now more than ever before. With the OIG and CMS zeroing in on long-term care facilities, you and your staff need to take extra care in getting the training that can mean avoiding fraud, abuse and Stark law problems.Long-term care training — specifically in how to prepare for an OIG or CMS compliance audit — should be your top priority right now. CMS and the OIG are getting generous funding to enhance their Medicare and Medicaid enforcement

Customer Service Excellence is not just about our Customer Service people or our Sales staff, though these front line employees are critical. It involves creating a culture and a leadership structure that will empower, nurture and motivate all our people to deliver that ‘want to stay’ Customer Experience. Customers are the judges of any organisation, and they vote with their money, or their feet. They judge the Company based on their cumulative experiences of the product, the service

So often I hear the question, “Why is it taking you so long to implement your EMR?” It is true that our scheduled eighteen month project did actually take three years in order to implement. However, although our gingerly approach seemed overly cautious to some of our associates, Project Management professionals commended our attention to care. The fact that about half of all IT systems implementations projects fail is known quite well. A strong plan is essential for success, and